These terms of service (hereinafter the ‘Rules’) is a legally binding agreement between the Psychologist and coach Povilas Godliauskas (hereinafter the ‘Coach’), acting under individual activity certificate No. 722072, and the Client who seeks Coaching services provided by the Coach.

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In these Rules, both the Coach and the Client are commonly referred to as the ‘Parties’, while each of them separately is referred to as the ‘Party’.

 

Upon acceptance of these Rules by the Parties, the Coach agrees to provide Coaching services to the Client and the Client agrees to accept these services. If the Client does not accept the Rules, Coaching services cannot be provided to the Client. Once the Client accepts the Rules, the Parties enter into a valid, legally effective, and legally binding agreement. Certain parts of the Rules state that the Parties agree upon certain issues in separate written agreements appended to the Rules. Upon signing, such agreements become an integral part of the Rules and any violation of these agreements constitute a violation of the Rules.

 

1. DEFINITIONS

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1.1 ‘Client’ – a natural or legal person who orders and receives Coaching services;

1.2 ‘Coach’ – the provider of Coaching services;

1.3 ‘Coaching’ or ‘Coaching services’ – services provided by the Coach to the Client according to the Rules;

1.4 ‘Coaching psychology’ – a field of applied psychology that is the basis for Coaching theory and practice;

1.5 ‘Coaching psychologist’ – a certified Coaching practitioner with Bachelor and Master’s degrees in psychology;

1.6 ‘EMCC’ – the European Mentoring and Coaching Council;

1.7 ‘ICF’ – the International Coach Federation;

1.8 ‘LPA’ – the Lithuanian Psychological Association;

1.9 ‘Program’ – a course of Sessions aimed at achieving long-term goals, spanning between 2 to 12 months or longer;

1.10 ‘Session’ – a talking session between the Client and the Coach, dedicated to the Client and happening live, online, or via telephone.

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2. DEFINITION OF COACHING

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2.1 The purpose of Coaching is to help the Client create a plan or strategy to achieve their set goals. A strong relationship or partnership between the Client and the Coach is key to successful Coaching and thinking facilitation is the main tool of Coaching.

2.2 During Coaching Sessions, the Coach actively listens to the Client, reflects, rephrases, and analyses what the Client has said, asks open questions, encourages to share ideas and engage in role-playing, and facilitates the Client’s thinking by other means.

2.3 The goal of Sessions is to provide more clarity and awareness, promote better learning and coping skills, and to improve mental health according to different Coaching psychology theories, frameworks, and research studies.

2.4 The key to successful Coaching is the Client’s motivation, dedication, and trust in the Coach’s competence.

2.5 Coaching is not intended to prevent, diagnose, or treat mental illnesses and disorders, as they are defined by the World Health Organization. The Client should not use Coaching for medical purposes or as a substitute for medical services. If the Client needs urgent medical assistance, they must immediately contact the nearest available medical institution.

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3. OBLIGATIONS OF THE PARTIES

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3.1 Obligations of the Coach:

3.1.1 To supervise the Coaching process (including the Sessions and the Program) according to the agreements with the Client;

3.1.2 To allow the Client to choose the topics for talking Sessions and the goals of Coaching;

3.1.3 To communicate openly, provide feedback, and genuinely participate in the Coaching process;

3.1.4 To coordinate exercises and home assignments with the Client;

3.1.5 To regularly attend professional development courses, communicate with mentors and supervisors, and to improve their competence in other ways;

3.1.6 Not to disclose the Client’s identity, contact, or other confidential information associated to the Client without the Client’s consent;

3.1.7 To follow the behavioral and ethical standards set by the ICF, EMCC, and LPA;

3.1.8 To fulfill the obligations set out in the Rules.

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3.2 Obligations of the Client:

3.2.1 To attend Sessions as agreed upon with the Coaching Coach;

3.2.2 To choose the topics for talking sessions and to work towards meaningful goals;

3.2.3 To communicate openly, provide feedback, and genuinely participate in the Coaching process;

3.2.4 To complete the exercises and home assignments agreed upon with genuine effort;

3.2.5 To raise and discuss confidentiality concerns with the Coach in a timely manner;

3.2.6 To acknowledge that Coaching cannot substitute preventative, diagnostic, or other medical services for mental disorders and other diseases and their treatment;

3.2.7 If the Client currently uses mental health services, they must immediately inform their mental health service provider about the nature and scope of Coaching services;

3.2.8 To immediately contact legal, medical, and other professionals, if needed;

3.2.9 To assume responsibility for decisions related to work, learning, leisure, relationships, health, finances, and other areas of life. This means that the Coach shall not be liable for any direct or indirect outcomes of Coaching sessions;

3.2.10 To familiarize themselves with the Privacy Policy that covers the processing of the Client’s personal data in the context of Coaching services’ provision.

3.2.11 To fulfill the obligations set out in the Rules.

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4. WORK PROCESS

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4.1 The Parties shall determine the content and duration of the Program, the duration, time, and place of the Sessions, the pricing of the Coaching service, and other details separately in writing.

4.2 Upon the Client’s request, the Coach may provide consultations, conduct trainings, prepare documents, or provide other additional services for a price agreed upon separately.

4.3 The Parties have the right to change the time and place of a meeting at least 24 hours before the agreed date of the meeting.

4.4 If the Client is late to attend a Session for more than ten minutes, that Session shall be deemed canceled.

4.5 If the Client cannot attend a Session, they must inform the Coach at least 24 hours before the meeting date agreed upon. Otherwise, the Coach reserves the right to charge the Client for the Session.

4.6 If the Client informs the Coach in a timely manner, the Coach shall reschedule the Session.

4.7 If the Client regularly cancels Sessions, the Coach reserves the right to terminate Coaching services.

4.8 The Client shall not be charged for brief interactions via email or telephone in between the Sessions, unless the Coach expressly informs the Client otherwise.

4.9 The price of the Coaching services agreed upon by the Parties must be paid before the beginning of the Sessions.

4.10 If the Client fails to make the payment on time, the Coach reserves the right to initiate the termination of the Coaching services; also, the Client may be charged with a 0.02% interest for each day of delayed payment.

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5. CONFIDENTIALITY

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5.1 All of the verbal and written information shared by the Client with the Coach is confidential as defined in ICF, EMCC, and LPA Codes of Conduct.

5.2 Information shall not be deemed confidential if:

5.2.1 It is widely known to the public or the Client’s professional community;

5.2.2 It is prepared unilaterally by the Coach without using the Client’s confidential information;

5.2.3 It was known to the Coach before it was provided by the Client;

5.2.4 It references to unlawful activities or a risk or damages to the Client or other persons;

5.2.5 It must be disclosed to the necessary state institutions and services under the procedure provided by law.

5.3 The Coach shall continuously learn and improve their competence which was recognized by international bodies including, but not limited to, ICF and EMCC.

5.4 The Client may agree by a separate form that their name and surname, contact information, and the Coaching start and end dates may be provided to the employees of ICF, EMCC, or other certifying international organizations in order to validate the Coaching relationship. The Coach confirms that no additional confidential information will be shared with the aforementioned organizations.

5.5 In order to ensure the high quality of services and to achieve their professional development goals, the Coach may discuss certain aspects of the Coaching Sessions with a mentor, supervisor, or other colleagues without disclosing the Client’s identity and related anonymous information.

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6. FINAL PROVISIONS

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6.1 If at any time or period the Coach or the Client fails to comply with any provision of these Rules or to exercise the rights granted by these Rules, neither Party shall be deemed to have refused to carry out such provision or to exercise the right in the future.

6.2 The Coach may change these Rules at any time. If the Rules change, their updated version will be published at wwww.coach.lt. Updated Rules will come into force immediately after their publication.

6.3 If any provision of these Rules is held to be invalid or unenforceable, the remaining provisions of these Rules shall remain in full force and effect.

6.4 Should a dispute arise regarding these Rules that cannot be resolved by mutual agreement within 60 days, such dispute shall be subject to the exclusive jurisdiction of the competent court of the Republic of Lithuania.

6.5 If any of the Parties has to bring a legal action against the other Party in order to fulfill any of the provisions of these Rules, the complainant Party shall have the right to reasonably recover the costs incurred.

6.6 The Coach shall not be held liable for any indirect, accidental, special, or any other damages relating to these Rules, unless otherwise stated by the applicable legislation of the Republic of Lithuania.

6.7 Either Party may terminate the contractual relationship arising from the Rules at any time by notifying the other Party 14 days in advance. The Client commits to pay for all Coaching services provided before the end of the contractual relationship between the Parties.

6.8 The Client’s consent to the Rules is the final agreement of both Parties and supersedes all previous written and oral agreements related to the subject matter of these Rules.

6.9 These Rules shall be interpreted under the law of the Republic of Lithuania.